wj2 Responsible Gaming — Stay Safe, Stay Well
Entertainment is truly enjoyable only when it stays within control. At wj2, we want every player to play consciously, safely, and within their means.
Responsible Gaming Is Everyone's Duty
Every account registered on wj2 is for persons aged 21 or above. Minors are strictly prohibited from opening an account or placing any kind of bet — this is clearly stated in our Terms and Conditions. We enforce this rule through technical measures and dedicated support.
Enjoying online casino games or sports betting is a legitimate form of entertainment, but it should never become a source of financial problems or stress. If you ever feel that your gaming habits are getting out of control, seeking help is the right step — not a sign of weakness.
wj2 believes the purpose of gaming should be entertainment, not the sole means of earning money. Placing more bets to recover lost money is a dangerous pattern. Our platform has several self-regulation tools that you can use at any time.
All casino games, slots, and sports betting on wj2 are for persons aged 21 or above only. If age is not verified, the account will be restricted.
Tools to Keep Yourself in Control
wj2 gives you the following tools to monitor and manage your gaming habits. Using them is a sign of your strength.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately; increasing it requires a waiting period.
Session Time Limit
After a set period, the platform will automatically warn you or log you out. This helps reduce the habit of playing for extended periods.
Loss Limit
Decide in advance the maximum amount you are willing to lose in a week or month. Once the limit is reached, no more bets can be placed for that period.
Cooldown Break
Take a temporary break from 1 day to 6 weeks. Logging in to your account is not possible during this time, but it reactivates automatically when the period ends.
Self-Exclusion
Exclude yourself from the platform on a long-term or permanent basis. Once activated, this takes effect immediately and you must contact the support team to reverse it.
Reality Check Notification
After a set interval, a pop-up will show you how long you have been playing and how much you have won or lost — helping you make informed decisions.
Apply for Self-Exclusion
Fill in the form below — our support team will take the necessary action on your account within 24 hours.
Warning Signs of a Problem
If you notice any of the signs below in yourself or someone close to you, consider seeking help. This is not a sign of weakness — it shows self-awareness.
Playing Beyond Your Budget
Spending money set aside for essential expenses such as rent, groceries, or medical costs on betting is an important warning sign.
Playing More to Recover Losses
Placing more bets in the hope of recovering losses makes the situation worse.
Restlessness When Unable to Play
Feeling irritable or anxious when unable to play is a sign of psychological dependence.
Hiding It from Family or Friends
The tendency to conceal the amount you play or spend from people close to you.
Spending Excessive Time
Spending hours online betting at the expense of work, studies, or family time.
Borrowing to Play
Borrowing money from friends or family or taking a loan to place bets is a sign of financial trouble.
You can find more answers about responsible gaming in our FAQ. wj2 is committed to ensuring that no player on our platform faces these issues alone.
Where to Get Help
If you recognise a problem, do not face it alone — reach out for help. From the wj2 support team to family and professional counsellors, help is available.
wj2 Live Chat Support
Our 24/7 live chat service is available in both Bengali and English. Log in to your account and write directly in the chat — our trained team will help you set limits or apply for self-exclusion.
Contact by Email
If you prefer not to speak directly, write to us by email. Our support address is: [email protected] — describe your situation and the team will respond promptly and take the necessary steps.
Support from Family
Talk openly with the people close to you. Family and trusted friends are often the best source of emotional support — they can help you get back on track.
Professional Mental Health Counselling
Mental health professionals in Bangladesh assist with gambling dependence and various behavioural issues. Seek advice from the mental health department of a local hospital or a trained counsellor.
Your Information Is Secure
When you contact wj2 for support, your personal information is kept completely confidential. In accordance with our Privacy Policy, your information is not shared with third parties.
Community Support Groups
Joining a support group of people facing the same issues, or a local community organisation, can be very helpful. Hearing about the experiences of others in similar situations makes it easier to move forward.
Protecting Minors
wj2 is for persons aged 21+ only. Even so, parents should use parental control software on home computers and mobile devices. This can prevent children from accessing online gambling or betting sites.
If your child or teenager ever comes across an online gaming or betting platform, speak with them openly. Explain in simple terms why the age limit exists and what the financial risks are.
Advice for Parents
- Keep devices password-protected
- Block online betting sites in the browser
- Keep online payment notifications turned on
- Stay interested in your child's online activities
- Include discussions about the value of money and financial risk in family conversations
Age Verification Process
During registration on wj2, National ID or birth certificate details are verified. If there is any doubt about the age of an account, our support team can suspend that account immediately.
Contact us via live chat or email to report any suspicious account.
Our About Us page has detailed information about wj2's core values and policies — see why we place responsible gaming as our highest priority.